Your account, your pace

Responsible gambling at Prince Casino: keep the day in your hands

Play only from 18, and every Prince Casino account carries deposit limits, loss limits, session time limits, cooling-off periods and self-exclusion.

Set your limits

Licensed since 2006MGA/B2C/843/2006, Malta Gaming Authority

Quick bearings

The essentials, at a glance

Age, licence, register, helpline and contact, settled in one short read.

Minimum age18+

LicenceMalta Gaming Authority MGA/B2C/843/2006

National registerGAMSTOP

GamCare helpline0808 8020 133

Limits and exclusion help[email protected]

Your control panel

Which controls sit in your account?

You will know which control to reach for and when to switch it on.

A ceiling for deposits

This caps what can leave your bank into the casino. Switch it on before your first deposit, so the amount is decided while your head is clear.

A line losses cannot cross

This keeps a session from eating more than you planned, counting net losses rather than stakes. Set it when you want the losses to stop at a level you named earlier.

A length you pick

This ends a session once the clock reaches a length you chose. Turn it on when play tends to stretch past the evening you meant to keep.

Do I need a break?

This puts the account on pause for a while, so you can step back without shutting the door. Reach for it when you need distance rather than a full stop.

Closing play for a while

This closes your access to play for a set time and is the firmest step the account offers. Choose it when a pause feels too light for where you are.

Set before play

Four moves to a limit you chose

You will have set a limit and seen it confirmed on your own account.

Signed in to your profile

Open your account settings from your profile area and check you are signed in on the right account, since each player holds only one.

From intention to setting

Find the section headed for limits and control, where deposit, loss, session and pause options sit together, and open it before you play.

A figure set calmly

Pick the limit you want to change and choose a figure you can live with on a normal week, not one shaped by a loss.

Seen, not assumed

Confirm the change, then return to the section and check the new figure is showing, so nothing rests on memory.

Is a pause the same as self-exclusion?

Hours to step back. A time-out stops play in your account for a stretch of hours or days, and you start it in the profile. During this pause you cannot deposit or play, while your balance stays yours.

Close the door for a while. Self-exclusion closes your account for at least six months, chosen from six months, one year, five years or five years with auto-renewal, and it cannot be undone early. Ask support and the team starts it for you.

Joining GAMSTOP. GAMSTOP is the national self-exclusion scheme for the United Kingdom, run by The National Online Self Exclusion Scheme Limited. Register at gamstop.co.uk as a resident, and it can take up to 24 hours to activate. gamstop.co.uk

Someone to speak to

Free support across the United Kingdom

Useful on the evening a conversation would help more than a screen.

National Gambling Helpline (GamCare)

Trained advisers answer the National Gambling Helpline around the clock, every day of the week, at no cost and in confidence, for players and for anyone close to them; live chat runs alongside. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Gamblers Anonymous holds peer-led meetings without charge or booking where players and their relatives can talk openly, and mixed meetings welcome family and friends too. gamblersanonymous.org.uk

The signs worth catching early

Caught early, these habits are easier to interrupt: a limit set before play, or a pause of a few days, is often the whole first step. None of this needs to become a crisis before you act.

Look at your own week and see how many of these you recognise.

Play eats into money set aside for bills
Chasing a loss with a bigger deposit
Hiding how long you have been playing
Playing to escape a heavy mood
Borrowing to keep the session going
Irritation when you have to stop
Promising yourself less, then doing more

Clear answers, no pressure

Wondering how a limit or an exclusion works?

Most people want to know whether a choice can be undone, and how far it reaches.

Why does Prince Casino ask me to prove my age?+

Age checks confirm that everyone playing holds an account at 18 or over, as the licence and Maltese rules require. Send the proof of identity the account asks for and the review usually finishes quickly. Until then, some features stay switched off.

Can I undo a self-exclusion before the period ends?+

No. Self-exclusion runs for the whole period chosen at the start, and the account stays closed to play until that period runs out. Nothing lifts it early, so pick a stretch of time you are comfortable with before confirming.

Who can I call if someone close to me is gambling too much?+

Relatives and friends are welcome to call the National Gambling Helpline (GamCare), free, at any hour, for advice and a referral to local support. Gamblers Anonymous meetings also welcome family members. The account holder does not have to make that first contact.

Will an exclusion here keep me out of other UK casino sites?+

Not on its own. An exclusion set inside your Prince Casino account covers this account only, while GAMSTOP, the national online self-exclusion scheme for UK residents, asks every participating licensee to block you. Signing up there covers many sites at once.

Where do I go to change a limit I set last month?+

Your profile holds the controls, under the limit settings you used the first time. Altering a figure there replaces the old one; lowering it suits most plans, and the new ceiling shows on the account straight away. No call to support is needed.

What happens to my account during a cooling-off pause?+

A cooling-off period freezes play and deposits for the number of days you select, while the login and balance stay where they are. Once the chosen stretch ends, the account opens again and you pick up as before. Nothing else on the profile is altered.